Red Stag Fulfillment, LLC (“Red Stag”) is an order fulfillment company for eCommerce businesses which is headquartered in Knoxville, Tennessee, and was created with one mission: to redefine the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment company. Additionally, we understand that our people (aka “The Herd”) are our most important asset. We have grown into one of America’s best order fulfillment companies by building a team of people who are eager to be a part of our growth. Our core values are of paramount importance and inform and guide all our decisions.
You are the one we are looking for if:
You understand that our business begins and ends with The Herd and our clients. You ooze execution, optimization, and scale. You. Get. Stuff. Done. You’re not just “in the weeds” – you live in them. You have a bias to action, and a mindset of continuous improvement. You're visibly irritated when the meeting starts 30 seconds late. When you walk through any operations environment, you instinctively take mental notes about, and brainstorm solutions to solve, its inefficiencies. You can flow seamlessly from "sweating the small stuff" and executing urgent priorities requiring immediate action, to thinking big picture about strategic concepts impacting the 5-year outlook of small parcel fulfillment. You love to leverage technology (software and hardware) to provide great service to your many stakeholders. You're about your people - you're expert in recruiting, hiring, training, and developing your teams. That's why everyone from executive peers to analysts to hourly team members would walk across broken glass for you. By building great teams, systems, and processes, you can be in many places at once, allowing you to effectively manage fast-growing, multi-site environments. You are ruthless and uncompromising on matters of safety and compliance. You hate feeling behind and love building teams that think two steps ahead on decisions. You have an uncanny ability to “connect the dots” and you know when it is time to stop talking and start doing. You have high standards, and you don't throw around the words "perfection" and "excellence" loosely - but you live to pursue them. Your soul is invigorated by Vince Lombardi’s words, “Gentlemen, we will chase perfection, knowing all the while we can never attain it. But along the way, we shall catch excellence.”
You are seeking an opportunity to join a rapidly growing company and be part of the leadership team responsible for serving our two core constituencies: the Herd and our clients. If you like the idea of diving right in, getting stuff done, and actively growing in new areas, then this might be your perfect fit.
We are hiring a VP Fulfillment Operations to join our executive leadership team. This is a full-time role, reporting directly to our CEO and working primarily out of our Sweetwater, TN warehouse operation (with travel required).
About the role:
The world of eCommerce is moving at lightning speed, and we need an entrepreneurial, hands-on, multi-faceted builder who can honor our tradition of operations excellence and scale it to service our growing number of valued clients. Reporting directly to the CEO and serving as a vital member of our executive leadership team, the VP Fulfillment Operations will be chiefly accountable for what we do every minute, every hour, every day – fulfillment. Each day at Red Stag, we re-earn our clients' trust by exceeding their expectations across a number of key deliverables - and the VP Fulfillment Operations is accountable for these. The person selected for this position will be responsible for mastering, enhancing, and scaling our fulfillment systems and processes; building new functions; launching new sites; and cultivating our internal leadership pipeline - all while exceeding daily service level expectations of our valued clients.
Finally, while it’s essential for us to outline the characteristics and competencies of the perfect candidate, it might be equally important to list the types of candidates who need not apply
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