Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company.  

At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of America’s best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions. 

Here at Red Stag:  

• We act like we own it. 
• We sweat the small stuff.  
• We have positive attitudes. 
• We treat others with dignity and respect.  

• We always seek to improve. 

You are the one we are looking for if: 

• You lead by example. 
• You have a positive, flexible outlook. 

• You thrive in a team-oriented environment. 
• You enjoy going home each day with a sense of pride that the job has been done well. 
• You describe yourself as open to giving and receiving feedback. 
• You are looking for room to grow! We are a growing company in a booming industry. 

The core mission of our Process Lead is to oversee a group of team members responsible for the success of our company objectives of meeting SLA and being optimally efficient in driving productivity. By providing tools, removing obstacles, measuring results, and encouraging team members, the Process Lead will ensure the success of the operation, and the engagement of the team. In addition, this role will focus on guiding and developing team members to advance their personal skills, abilities, and professional goals. 

Essential Responsibilities: 

• Fostering a culture of development and inclusion that supports and embodies the RSF core values. 
• Selecting, training, and developing team members to reach their full potential and achieve their professional goals.  
• Leading the daily work within your production area. 

• Providing tools and resources to your team and removing obstacles along the way. 
• Being a champion for our proactive safety culture. 
• Utilizing data and reporting to make good business decisions that drive productivity and efficiency (working knowledge of Excel, Microsoft Office, and Google sheets). 
• Driving an open and candid communication culture by making yourself accessible and visible on the floor.  
• Working with your team to ensure we are meeting productivity requirements. 

• Championing a client centric culture, embodying our “act like we own it” core value as we handle their products. 
• Being curious in nature, listening to the concerns and feedback of team members and using that information to help the company diagnose gaps in our processes.  
• Modeling the RSF core value of “acting like we own it” by maintaining a clean and organized work environment.  
• Utilizing your resources (team and corporate) to problem solve using root cause analysis. 
• Following RSF’s operating policies and procedures to ensure that we are consistent in our drive to satisfy our clients across all our sites.  

• Being a team player, willing to help in other areas of the organization as needed. 

Minimum Qualifications: 

• A minimum of 6 months tenure at Red Stag, or 12 months of leadership experience. 
• Basic computer literacy and Microsoft Suite skills/experience.   
• Proven track record and ability to provide examples of team development. 

• Excellent verbal and written communication skills. 
• Must have the ability to multi-task and keep track of various parts of the operation. 
• Attendance and punctuality are a must. 
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Desired Characteristics: 

• Core Values — Process Leads need to lead with integrity and always promote Red Stag’s core values. The team is the key to success, and Process Leads are here to serve them. 

• Servant Leadership — Process Leads need to embody Red Stag’s servant leadership model of, “We believe that when we take care of our team members who take care of our clients, our business and our team members thrive.” 
• Technical — Process Leads need to be the technical leaders who understand how systems and processes work and can guide their team to troubleshoot issues. 
• Fiscally Responsible — Process Leads need to know how to train their team on processes to ensure the operation is running efficiently, with minimal waste, while achieving key metrics. This includes utilizing resources to balance cycle times, reduce bottlenecks, and maximize capacity and throughput.  
• People — Process Leads need to know how to lead people well, so they can build a team of highly motivated and successful team members. This includes encouraging new hires, showing empathy, communicating clearly, providing/receiving constructive feedback, taking action to remove barriers negatively impacting our team’s engagement and success, and challenging oneself and others for personal growth. We consider these to be key skills of our leaders. 
• Process Improvement — Process Leads need to be able to use process improvement skills and methods to continuously improve the operation they oversee. 

• Knowledge — Process Leads need to have the pivotal skills of procedure teaching and training, effective communication, computer, and software operations, 5S and Lean principles, and continuous improvement methodology. 

Physical Requirements: 

• Must be able to access and navigate each department at the organization’s facilities. 
• Must be able to work on the warehouse floor including continuous time moving, regular transportation of freight up to 50 pounds (with team lifting heavier items), reaching, bending, carrying, etc. 
• Safely and effectively operate various power equipment such as forklifts, order pickers, and turret trucks. 

• Comfortable working in an environment where the temperature may vary based on seasonality. 

FLSA Exemption Status: Exempt (Salary) 

Travel Requirement: None. 

Remote Work: None. 

Reports To: Assistant General Manager

Shift: Monday/Tuesday/Thursday/Friday from 7:30am to Finsih