Red Stag Fulfillment is an order fulfillment company for eCommerce businesses. Headquartered in Knoxville, Tennessee, Red Stag was created with one mission: to redefine the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment company — and we’re ready for more.

Red Stag is a unique and special organization. We understand that our Team Members are our most important asset. We have grown into one of America’s best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our Team Members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions.

Here at Red Stag:

• We act like we own it.
• We sweat the small stuff.
• We have positive attitudes.
• We treat everyone with dignity and respect.
• We always seek to improve.

The Director of Continuous Improvement is responsible for leading, developing, and executing strategies to drive operational excellence and foster a culture of continuous improvement within the organization. This role involves collaborating with cross-functional teams to identify process inefficiencies, implement lean and Six Sigma methodologies, and promote data-driven decision-making to enhance performance, reduce costs, and improve customer satisfaction.

• Lead the development and execution of continuous improvement strategies across the organization.
• Drive cultural change towards operational excellence by promoting lean principles, Six Sigma methodologies, and other process improvement tools.
• Provide leadership and strategic direction for the future development of a Continuous Improvement function, ensuring alignment with organizational goals and objectives.
• Identify, prioritize, and lead process improvement initiatives to optimize efficiency, reduce waste, and improve the quality of products or services.
• Oversee the design and implementation of improvement projects, ensuring they are completed on time, within scope, and on budget.
• Collaborate with other departments to ensure warehouse capacity, layout, and design meet operational needs.
• Use data analytics, process mapping, and performance metrics to identify areas for improvement and track progress.
• Lead change management efforts to ensure smooth transitions when implementing new processes, systems, or technologies.
• Develop training and communication plans to ensure all employees are aligned with continuous improvement initiatives and understand their role in driving change.
• Partner with various departments such as Operations, HR, IT and Finance, and to ensure continuous improvement initiatives are integrated and aligned with overall business goals.
• Act as a liaison between leadership and staff to ensure feedback loops are in place for continuous improvement efforts.
• Define and monitor key performance indicators (KPIs) to track the success of continuous improvement initiatives.
• Report on project status, achievements, and opportunities for improvement to senior leadership.
• Keep up to date with the latest trends, tools, and techniques in process improvement, incorporating them as appropriate.

Required Skills:

• Bachelor's degree in Business, Engineering, Operations Management, or a related field (Master's preferred).
• 8+ years of experience in continuous improvement, process improvement, or operations management, with at least 5 years in a leadership role.
• Proven track record of leading cross-functional teams and managing large-scale improvement projects.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Knowledge of industry best practices, methodologies, and tools (e.g., Lean, Six Sigma, Kaizen, Total Quality Management).
• Experience with change management principles and practices.
• Experience in the manufacturing, 3PL, warehousing, or operations sectors.
• Advanced proficiency in project management tools (e.g., MS Project, Jira).
• Ability to lead and manage through influence, not just authority.
• Strong problem-solving skills and ability to think strategically.

Work Environment:

• This position may require travel to various sites or facilities.
• Occasional work outside of regular office hours may be required to meet project deadlines or business needs.

Location: Based out of Sweetwater, TN

Remote Work: None

 FLSA Exemption Status: Salary (Exempt) 

Travel Requirement: Some

Report to: Chief Operating Officer